Right of withdrawal - Return of Products - Refund procedure:
The Customer is entitled to terminate the Sale Contract, without any penalty and without specifying the reason, within 30 working days from receiving the products.
Customers who purchased in Italy can return, at the expense of the Company, the purchased Products within thirty (30) days from delivery, provided that Products have not been used, even partially, and the Company agrees to refund the amounts paid by the Customer as soon as possible, anyway within thirty (30) days from the date on which the Company became aware of the Customer’s request to apply their right of withdrawal.
The Customer must return the Products to the Company intact and unused, not even partially, in their original packaging, and the outer pack carefully opened and then closed, or in a new appropriate package, and deliver it to the courier within thirty (30) working days from receiving. In this way, the shipping costs for the return will be paid exclusively by the Company.
The customer must inform the Company about the withdrawal by e-mail to this address: firstname.lastname@example.org, within the same period of 30 working days.
If Products have been delivered outside the Italian territory, the return costs for the purchased Products are to be paid by the Customer. For more information on returns, the Company invites the customer to contact the same e-mail address “email@example.com”.
If the withdrawal is accomplished by the Customer in accordance with the terms and conditions described above, the Company will refund, on the credit card used for payment or through Paypal, any amount paid by the Customer as soon as possible, within maximum thirty (30) days from the date on which the Company became aware of Customer’s exercising the right of withdrawal. If the procedures and conditions for exercising the right of withdrawal have not been followed, the customer is not entitled to receive a refund for paid amounts, but may request, at their own expense, the return of the Products, as they were delivered to the Company. The Company will contact the Customer, via e-mail, if the return cannot be accepted because it does not comply with the conditions described herein.
The Customer is aware that they cannot exercise the right of withdrawal if the main condition, integrity of the Product (package or its contents), wherever the original packaging containing the purchased Product is missing or damaged, or essential Product elements are missing.
The Customer is aware that the right of withdrawal cannot be exercised for highly perishable Products that are likely to change or deteriorate rapidly because of their nature and consistency.